Negotiation

 

In the high pressure, high intensity surgical workplace, informed negotiation skills can be used to diffuse potentially volatile situations, minimising the risk of resentment, anger and negative behaviour.

Negotiation aims to reach a mutually acceptable compromise which prioritises patient care without threatening a workplace relationship. It can be informal or formal, and in common with other non-technical skills for surgeons (NOTSS), principles can be learned and skills honed.

Strategies for Successful Negotiation